Terms of Service

Voicesse provides an AI-powered voice agent platform that answers inbound phone calls, engages callers in natural conversation, books and manages appointments, and delivers call summaries — all on behalf of your business. The Service is built on top of third-party infrastructure including AI voice synthesis and conversation technology, telephony infrastructure, and Google Calendar (scheduling).

• You must be at least 18 years old and have legal authority to bind the business you represent.
• You agree to provide accurate and complete information when creating your account and to keep it up to date.
• You are responsible for maintaining the confidentiality of your password and for all activity under your account.
• One account per business. Creating multiple accounts to circumvent usage limits is prohibited.

You agree not to use the Service to:

• Make or facilitate unsolicited telemarketing calls or robocalls in violation of applicable law (TCPA, state Do-Not-Call laws, etc.)
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity
• Collect caller data beyond what is necessary for your legitimate business operations
• Transmit content that is unlawful, fraudulent, defamatory, obscene, or harmful
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Probe, scan, or test the vulnerability of our systems without written permission — except for good-faith security research conducted consistent with our Security Policy, which we treat as that permission
• Resell or sublicense access to the Service without our prior written consent

We reserve the right to suspend or terminate accounts that violate these rules without notice.

Your AI agent may record and transcribe telephone calls. You are solely responsible for compliance with all applicable federal, state, and local laws governing call recording, including but not limited to:

• The Electronic Communications Privacy Act (ECPA)
• State two-party (all-party) consent laws (e.g., California, Florida, Illinois)
• Any equivalent laws in the jurisdiction of your callers

Every agent automatically opens each call with a spoken disclosure that it is an AI assistant and that the call may be recorded. This baseline notice does not guarantee compliance in every jurisdiction — some states or use cases may require additional consent beyond a passive notice — and Voicesse is not liable for your failure to obtain any further consent your specific jurisdiction or use case requires.

If a caller's request on a call results in a text message back to them (for example, a restaurant order confirmation), the phone number they provided during that call is their consent to receive that one transactional message. These messages are strictly transactional — never marketing or promotional — and are sent only in direct response to an action the caller took on that same call.

The AI agent is an automated system. It may occasionally misunderstand callers, provide incorrect information, or fail to complete a requested action. You acknowledge that:

• The Service is not a substitute for human judgment in critical or time-sensitive situations.
• Appointment bookings and information provided by the AI should be verified for accuracy.
• You are responsible for the accuracy of the information you provide to the knowledge base.
• Voicesse is not liable for errors, missed calls, or incorrect responses made by the AI agent.

The Service is a general-purpose AI voice agent platform. It is not designed, certified, or configured to handle regulated categories of sensitive data, including but not limited to:

• Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA)
• Nonpublic personal financial information under the Gramm-Leach-Bliley Act (GLBA)
• Attorney-client privileged or otherwise legally privileged communications
• Any other data subject to a sector-specific confidentiality, security, or privacy regime

Selecting an industry category such as Healthcare, Dental, Legal, or Financial Services during onboarding configures your agent’s tone and capabilities only — it is not a representation that the Service meets any regulatory requirement applicable to that industry. As of the Effective Date, Voicesse does not offer a Business Associate Agreement (BAA) or an equivalent regulatory addendum, and no such agreement is in place with any of our sub-processors on your behalf.

You may not use the Service, or permit your AI agent to solicit, collect, transmit, or store any data described above unless you have first obtained Voicesse’s prior written consent, evidenced by a signed BAA or equivalent addendum. If your business is subject to HIPAA, GLBA, or a similar regime, you are responsible for configuring your agent — including its knowledge base, capabilities, and any custom instructions — so that regulated data is never discussed, requested, or recorded during a call unless and until such an agreement is executed.

If you connect Google Calendar, you grant Voicesse permission to read your calendar availability and create, update, and delete events on your behalf. This permission is granted through Google OAuth and can be revoked at any time from your Google Account settings or from your Voicesse dashboard. We access only the minimum calendar data necessary to operate the scheduling feature.

Free trial

New accounts receive a 14-day free trial. A valid payment method is required to start the trial; you will not be charged unless you upgrade to a paid plan. The trial is limited to 50 minutes of AI call handling. Trial limits may not be extended. Your free trial ends once you reach its minute limit or its expiration date, whichever comes first, and your agent stops taking calls until you subscribe to a paid plan.

Subscription plans

After the trial, continued use requires a paid subscription. Subscription fees are billed monthly in advance. All prices are in USD and do not include applicable taxes.

Overages

On a paid plan, your agent keeps answering calls without interruption if you exceed your plan’s monthly minute allowance — additional minutes are billed as overage at $0.39 per minute on your next invoice, rather than pausing the Service. We will notify you by email when you reach 80% and 100% of your included minutes so you can upgrade if you’d rather raise your included limit than pay overage charges.

Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.

Payment processing

Payments are processed by Stripe. By providing payment information you agree to Stripe’s terms of service. Voicesse does not store raw credit card numbers.

The Voicesse platform — including its software, design, agent configuration, and the way it orchestrates the Service's underlying AI technology — is owned by Voicesse and protected by copyright, trademark, and other laws. Voicesse does not own the third-party AI models the Service relies on (see our Privacy Policy's sub-processor list); those are licensed from and remain the property of their respective providers. These Terms do not grant you any ownership interest in the Service.

You retain ownership of your content (business information, knowledge base entries, call transcripts from your own calls). By submitting content to the Service you grant Voicesse a limited license to use that content solely to operate and improve the Service.

Each party agrees to keep the other’s confidential information confidential and not to disclose it to third parties except as required to provide the Service or as required by law. Call transcripts and customer data you store in Voicesse are your confidential information.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOICESSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) US$100.

You agree to defend, indemnify, and hold harmless Voicesse and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your failure to comply with call recording consent laws.

We may suspend or terminate your access to the Service at any time, with or without notice, for violations of these Terms, non-payment, or for any other reason at our discretion. Upon termination, we will delete your account data within 60 days of that termination taking effect, subject to legal hold obligations and the retention periods described in our Privacy Policy.

You may close your account at any time by emailing legal@voicesse.io; we will confirm closure and the resulting deletion timeline in writing.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction. You waive any right to a jury trial or class action.

Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim first arose, or it is permanently barred, regardless of any longer statute of limitations that would otherwise apply under applicable law.

We may update these Terms at any time. If we make material changes we will notify you by email or through the dashboard at least 14 days before the new Terms take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service before the effective date.

Questions about these Terms:
Voicesse
Email: legal@voicesse.io